A university professor from Universiti Teknologi Brunei lost access to their email (due to migration) and needs to reconnect with their Shopify representative who provided free educational access for students. Last contact was in March or April 2022.
Recommended Solution:
Status: Unresolved; awaiting user action to contact support through the suggested channel.
I need to contact by email the person that provided me free access to Shopify for my university students for educational purposes.
I am Jefri Basiuni from Universiti Teknologi Brunei. I have lost my email (due to migration) with Shopify representative last communicated in March or April 2022.
Need your help urgently. Thank you.
Hi there, @jefri
Reaching out to live support would be the best next step here - You will need your login details you used for accessing your store/account.
Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Try selecting the options “account” then “logging in” then scroll down - here you’ll see the live chat option. Thanks!