how do I refund a customer on a product I already clicked return on?

how do I refund a customer on a product I already clicked return on?

Customer name: Susan Umphlet

She ordered Three packages but only wanted one package for $1329

I returned the 2 packages she did not want and clicked the refund button however she said she has not received the refund.

How can i get her refunded?

With Kindest Regards,

Donna

Cell 914-319-6091

drdonna@drrestivo.com

Customer name Susan Umphlett

Customer ordered 3 programs in error

She only wanted one program for $1329.

I clicked to return the 2 program she did not want and I also clicked refund but she has not received the refund and I clicked refund over a week ago.

How can I get her refunded $3506

Last order placed

#3259

CompletePaid

CompleteFulfilled

$1,329.00

March 25, 2023 at 9:21 am from Online Store

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1

Offer II: BASE Program +WLP40 REBOOT METABOLISM +Lose Up To 1 LB/DAY + PRODUCTS LAST 14 WEEKS +EXPIRES 10 DAYS

$2,177.00

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2

Program III: Lose up to 21 LBS/PRODUCT LAST 8 WEEKS. NO WLP40. EXPIRES 10 DAYS

$2,658.00