How do I remove a pop up on my website?

Shopify Discussion

Topic summary

A Shopify store owner encountered an unwanted pop-up that couldn’t be disabled through their theme settings.

The pop-up was identified as belonging to SMSbump, a third-party app.

Multiple solutions were offered:

  • Disable the pop-up directly within the SMSbump app settings
  • Add custom CSS code to hide the element (#smsbump-form-178667 { display: none !important; })
  • Insert CSS directly in the theme.liquid file before the </body> tag

Resolution: The issue was successfully resolved using one of the provided CSS solutions. The original poster confirmed the fix worked.

Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I am having trouble removing a pop-up from my website. My Theme doesn’t allow me to disable it, and I can’t figure it out when I’m in the code editor.

Our site is https://vagusclinic.myshopify.com/.

2

Hi @vagusclinic

This app belongs to 3rd party app. It names SMSbump so you can try to check and remove it from that app or you can try to add this code in Custom CSS in Online store > Themes > CUstomize > Theme settings to remove it

#smsbump-form-187667 { display: none !important; }
3

Hello @vagusclinic

You can add code by following these steps

  1. Go to Online Store → Theme → Edit code.

  2. Open your theme.liquid file

  3. Paste the below code before on theme.liquid

div#SMSBump-Modal { display: none !important; }

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4

@vagusclinic ,

Step 1: Go to Shopify Admin → Online Store ->Theme → Edit code

Step 2: Search file theme.liquid

Step 3: Insert this code above
5

Thank you so much! That worked!

1 Like
6

Very welcome!