How do I remove an unexpected white banner from my website?

Topic summary

A Shopify store owner encountered an unexpected white banner appearing at the top of their website, preventing their transparent header and hero image from reaching the full top of the screen.

Problem identified:

  • A script with ID “rafp-stylesheet” was adding unwanted top margin to the body element
  • The issue appeared across all pages despite using a transparent header design

Solutions offered:

  • GemPages support suggested adding custom CSS code to the theme.liquid file before the </head> tag
  • PageFly support recommended adding body#template-index { margin: 0px !important; } to the base.css file

Resolution:
The PageFly CSS solution successfully resolved the issue. The store owner confirmed the white banner was removed and thanked the support team for their help.

Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.

Almost done with all customization and tonight I get this ■■■■■■■■ white banner on top . No idea from where is coming but it’s piss me off sick . I use transparent header the image suppose to reach to full top of screen . Appear on every 10 save theme I have. PLEASE HELP TO DELETE THIS> > link https://hedonismstore.co/password pass : cheche> >

Hi, Hedo:

There is an script style with the id “rafp-stylesheet” that adds margin top to the body.

Do you recognize the acronym RAFP? it may be an App.

Hello @hedo

It’s GemPages support team and glad to support you today.

I would like to give you a solution to support you.

  1. Go to Online Store → Theme → Edit code.

  2. Open your theme.liquid theme file.

  3. Paste the below code before :


Hope my solution can work and support you!

Kind & Best regards!

GemPages Support Team.

1 Like

Hi thanks for your answer I have no app who have this name … ?!

@PremierStores

Hi @hedo

This is Victor from PageFly - Landing Page Builder App.

You can try this code by following these steps:

Go to Online store => themes => actions => edit code and add this code on file base.css

body#template-index{
margin: 0px !important;
}

Hope this answer helps.
Best regards,
Victor | PageFly

1 Like

You the best ! Thanks you so much fixed

@GemPages

Already fixed thanks for your answer

1 Like