How do I remove some content on product pages from a review app that Shopify removed?

Shopify Discussion

Topic summary

A Shopify store owner is dealing with leftover code from a review app that was mass-removed from Shopify accounts last year. The residual code appears on all product pages but cannot be located in the theme files.

Troubleshooting steps suggested:

  • Theme file inspection: Check product.liquid, product-template.liquid, and snippet files for app-related code
  • Search functionality: Use the theme editor’s search to find keywords like the app name, “review,” or “rating”
  • Browser developer tools: Inspect product pages to identify leftover scripts
  • CSS solution: Add display:none styling to hide the remnants by targeting #shopify-product-reviews in the main.css file

Additional recommendations:

  • Clear browser cache to ensure changes take effect
  • Check layout files (theme.liquid) for unused scripts
  • Contact Shopify support or a Shopify expert if the issue persists

One responder provided specific CSS code to hide the review elements, suggesting this as a quick fix if the code cannot be fully removed from the theme files.

Summarized with AI on November 6. AI used: claude-sonnet-4-5-20250929.
1

On all of our product pages we have the following left on our page. I cannot locate the code any where. This was a Shopify Review App that was mass removed from Shopify accounts last year. Sadly, they left some code behind. How can I find and remove this information?

Product page example:

We love hearing from you.Based on 1 review

1 Like
2

To remove leftover code from a deleted Shopify review app, follow these steps:

  1. Check Theme Files:

    • Go to your Shopify admin panel.
    • Navigate to Online Store > Themes.
    • Click Actions > Edit code on your current theme.
    • Look for any files related to reviews, such as product.liquid, product-template.liquid, or snippets (e.g., review.liquid).
    • Search these files for any remnants of the app’s code and remove it.

  2. Search for App Code:

    • Use the theme editor’s search function to look for keywords related to the removed app.
    • Common keywords might include the app’s name or functions like review, rating, or app.

  3. Check for Unused Scripts:

    • In Online Store > Themes, click Actions > Edit code.
    • Open the Layout folder and check theme.liquid or any other layout files for scripts related to the old app.

  4. Inspect Your Pages:

    • Open your product pages and use the browser’s developer tools (right-click and select Inspect) to identify any leftover code or scripts related to the review app.

  5. Clear Cached Data:

    • Sometimes, code remnants can be cached. Clear your browser’s cache and check if the changes take effect.

If you’re still having trouble, you might consider reaching out to Shopify support or a Shopify expert for further assistance.

3

Hi @GreatMSTeaCo

Check this one if it work, if not then you need to contact the app provider.

From you Admin page, go to Online Store > Themes

Select the theme you want to edit

Under the Asset folder, open the main.css(base.css, style.css or theme.css)

Then place the code below at the very bottom of the file.

div#shopify-product-reviews {
    display: none !important;
}

And Save.

Result:

Made4uoRibe_0-1725565674691.png
Made4uoRibe_0-1725565674691.png395Ă—255 9.75 KB

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