How do I remove VENMO from Express Checkout Option?

Shopify Discussion
1

All of a sudden recently my store has VENMO as an option on express checkout.
Used to only be paypal.

any help to remove? Confusing my people! Lol

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2

To remove Venmo as an option for express checkout on your Shopify store, you can follow these steps:

  1. Go to the “Payments” section of your Shopify admin and click on the “Express checkout” tab.

  2. Scroll down to the “Accepted payment methods” section and click on the “Edit” button.

  3. Uncheck the box next to “Venmo” to remove it as an accepted payment method.

  4. Click on the “Save” button to save your changes.

After you have removed Venmo as an accepted payment method, it will no longer be shown as an option for express checkout on your store.

It is important to note that removing Venmo as an accepted payment method will not affect your ability to accept payments through PayPal, which is the default express checkout option on Shopify. Customers will still be able to use PayPal to complete their purchases on your store.

3

I actually have the same question, but looked at our “Accepted Payment Methods” and we only have PayPal shown (no Venmo). My concern for removing it is that we have a customer that says he never received his Venmo refund, although the order shows a payment by PayPal in our system, which was refunded. He does have screenshots that appear to show a payment to us from Venmo.

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4

Unfortunately, for us - there is no check box next to VENMO to uncheck.

Any other ideas?

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5

In order to use Venmo on your Shopify store, you will need to have PayPal enabled as a payment gateway. The reason for this is because Venmo is a Supported PayPal provider and is only available US merchants during this time. If you are a merchant in the United States, and have PayPal Express Checkout enabled in your checkout, then Venmo will appear as an accelerated payment option on your store.

If you want to disable it you should look for Paypal and disable Venmo

6

Nbody wants to use venmo, the issue is we want to remove it. There is no “Express Checkout” section under Payments for me. Shopify randomly added venmo for me as an option for customers to pay, there is currently no way to remove this inside of the payments section in shopify

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7

I agree. No one in our customer demographic is interested in Venmo as a payment option, and it is just a distraction in the shopping cart. It stops more popular payment options like Apple Pay and Amazon Pay from being displayed prominently and lowers our conversions.

We also do not have Express Checkout settings or PayPal settings. I have gone into our PayPal merchant account to try and remove it, and there is no option to do so. I suspect Niclas may be more used to working with Shopify Plus Stores, where there are more customization options.

I shouldn’t have to pay a developer to remove something that I never opted for in the first place. I contacted Shopify, and they told me to contact PayPal as they could not remove it. I contacted PayPal, and they directed me back to Shopify. That runaround is rubbish. Shopify added it, unbeknownst to me, so they should give me the option to remove it.

Can one of you more tech-savvy folks please chime in here and give us some workarounds?

Thanks in advance.

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8

Following as I would like to remove it as well.

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9

That doesn’t work. There is no option to remove. I need this gone too. I contacted paypal and they said that it’s a shopify thing and they cannot do anything. No more runarounds please. Any other ideas??

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10

I also want this removed. I have been talking with customer service and they have no clue. I ended up removing paypal completely and that took it away. For now. But I am assuming if I reconnect paypal it will add it back.

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11

Hi yes it would add it back. I tested it. But a lot of my customers use paypal and I don’t want to do that. I checked a bunch of stores I purchase from that are on Shopify and they have paypal but NOT venmo. Frustrating.

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12

Have you or anyone else inquiring received a solution to this? I also am seeing Venmo and don’t want it in my express checkout. I also do not want to remove PayPal in order to make this happen.

13

I haven’t seen a solution yet.

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14

I have a feeling shopify is rolling out this “feature” slowly and why some checkouts still don’t have venmo. I’ve also noticed my checkout formatting has changed just a bit. The express payment buttons are not longer encased in a box like before, and I can no longer edit the font/positioning of certain things as this new “whatever they are doing” is overriding it. Things that I can affect without Plus (center or left justify the titles, etc) are not taking my edits anymore as this new checkout is overriding it. So they are doing something, and whatever this change is, is forcing venmo in there too. They must have gotten an agreement with paypal/venmo that is beneficial for shopify even if it sucks for us.

15

I am searching for this solution as well. Venmo suddenly appeared in my store and it connects to my personal Venmo account. I need this Venmo off my store but I want to keep PayPal.

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16

We asked a developer friend to try and remove the button for us, and he could not do so. It is embedded in style sheets within the cart, and though he could see the code, there is additional code in the cart that overrides any attempt to remove it. That is Shopify code, not PayPal code, so this is a Shopify issue. If Shopify cannot fix this, we may be forced to use a different Shopping Cart. Can someone from Shopify please weigh in on this and tell us how to remove this code?

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17

I’m also looking for a fix to this. Disappointed Shopify would add a “feature” to the checkout page that could definitely hurt conversion rates for some stores without a fix. They need to fix this ASAP.

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18

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19

The only workaround that is somewhat satisfying for me was to add additional express checkout options. Before, I had only PayPal and AmazonPay (I prefer less options to reduce useless clutter), but by also adding ShopPay and GooglePay, it ends up bumping Venmo last (will not display unless customer chooses to “show more options”). As far as I can tell, it remains the same on both mobile and desktop. Could be a useful temporary fix until a better solution comes up.

1 Like
20

I had this same problem trying to remove it. There may be a CSS solution but it doesn’t seem to work through normal methods. Any advice or solutions would be greatly appreciated!