Hello,
I was recently scammed by a merchant. I tried reporting them earlier last month and my report wouldn’t go through because it hadn’t been a full month. During that time, my multiple emails inquiring about my order went completely unanswered by this merchant. However, today marks one month. I went to report them this morning but now it’s saying their shop is closed so I am unable to do so because that the order link is invalid. Any help in resolving this issue is appreciated.
Hey @Becca1234 .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! I can certainly see how this isn’t an ideal situation for you.
As Shopify is a platform that hosts online businesses, we do not manage or ship the orders ourselves. In this case, if you are unable to get in touch with the business that you have made a purchase from - I highly suggest that you speak to your bank or credit card company (depending on how you made the purchase) and bring this to their attention. They will have processes aimed to retrieve your funds for the online purchase.
Let me know if you have any questions.