How do I report that Heather and Bumble are not trading?

Store Feedback

Topic summary

A customer reports being scammed by Heather and Bumble—no product delivered, money taken, and no seller response.

Recommended actions include:

  • Contact payment provider: File a dispute or chargeback with your bank/credit card
  • Report to Shopify: Use their Report a Merchant Form if the store operates on that platform
  • Notify authorities: File complaints with the FTC (U.S.) or Action Fraud (U.K.)
  • Warn others: Leave reviews on platforms where Heather and Bumble are listed

These steps aim to escalate the complaint and help recover funds. The issue remains unresolved and requires external intervention.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Scam, no delivery, order missing, money taken but no product, no response from seller to contact.

1 Like
2

Hi @Deeley

To report Heather and Bumble for not trading, you can take the following steps:

1-Contact Your Payment Provider:

  • File a dispute or chargeback with your bank or credit card provider for the transaction.

2-Report to Shopify (if applicable):

  • Visit Shopify’s Report a Merchant Form and submit details about the issue.

3-Report to Local Authorities:

  • If you’re in the U.S., file a complaint with the FTC.
  • If you’re in the U.K., report to Action Fraud.

4-Leave Reviews:

  • Warn others by leaving reviews on platforms where Heather and Bumble are listed.

These steps will escalate your complaint and help recover your funds.

Best regards,
Daisy