Shopify store owners have been requesting the ability to reply directly to blog comments since at least 2019, with the issue remaining unresolved as of 2024.
Currently, merchants must visit their live storefront as a visitor to leave replies, then approve their own comments through the admin panel—a cumbersome workaround that doesn’t notify the original commenter. This contrasts sharply with the threaded reply functionality available in Shopify’s own community forum.
Key frustrations:
Shopify’s response:
Representatives have consistently acknowledged the feedback and stated it’s being passed to development teams, but provide no timeline or commitment for implementation. They direct users to check the changelog and announcements page for updates, while recommending paid third-party apps as interim solutions.
Merchants argue this is a fundamental blogging feature that should be included by default, especially given recent price increases. Many express considering alternative platforms or moving their blogs to WordPress. The discussion remains marked as unresolved, with merchants continuing to voice frustration over what they view as a basic, essential feature.
Hi, I searched and found an answer to my question from 2010. I am wondering if things have been updated? I would like to respond directly to comments (similar to how it works on FB or IG) and not have to add them as a visitor does. Is this possible?
Thank you for your help!
Pam
Hi, @pjmmpls !
Rae from Shopify here. Thank you for reaching out with this question!
At this time, the best way to reply to blog comments is to go directly onto your site from your URL and visit your blog as if you were a customer, or a visitor, like you mentioned. Then, just reply to the comment there by using the field directly below the comment to enter in your information and type your reply.
The option to reply to blog comments without visiting the customer facing side of a website is something that has been requested previously by our merchants, so I’m going to let our teams know that you also inquired about this process. If we do update this, we will share these changes on our Announcements page and also on our changelog, so please make sure to check these pages periodically to stay up to date with any improvements and updates that we release. Hopefully our teams can work towards offering some new methods to handle these replies to make blog management easier for our users in the future.
In the meantime though, if you’re looking for an alternative way to reply to blog comments, I recommend checking out some commenting apps like the ones listed here. An app like Facebook Comments can be used to import blog posts to your site from Facebook, with the added ability to enable and disable comments on these posts. If you’re interested in learning more about how this apps works, it’s a great idea to reach out to the app developer directly so that they can provide more information and assistance.
Let me know if there is anything else I can lend a hand with and I’ll be glad to help out further!
I am having the same problem. Many of the apps listed require a paid membership to their app for the response feature. This is very disappointing. I didn’t realize switching my blog to this platform would be such a bad idea 
. Perfect to market products, but not so good for blogging.
seriously, I assumed that was a no brainer. I do not want to pay an
additional fee to respond. Definitely disappointing. Part of having a blog
is the ability to start a conversation with the readers. ugh
Thanks for sharing your feedback on this, @ZURRI . I’m sorry to hear about the troubles you’re having with replying to blog comments, and I understand your frustration with the apps requiring a paid membership. I will pass on your thoughts to our developers so they know how this is impacting your business.
I appreciate your additional feedback on this, @pjmmpls . I’ve shared these details with our teams as well.
If there are any other Community members who are also looking to have a feature like this on our blogs, please feel free to reply to me here with your .myshopify.com URL and I will share your feedback with our developers.
Thanks!
I would like to be able to reply to comments as well. I had no idea this would be an issue when making the decision to use Shopify. Please send this request to development team. I’m going to turn off comments because it doesn’t make sense to have them if you can’t reply.
I am assuming I am not the only person that would like this feature. It has been a few months since I asked about adding the feature to respond to a blog post. Have there been any updates in that area? It seems to be a rather nobrainer request, newspapers, reddit, FB, and so many other platforms have it! TIA
Hi! Our URL is arctic-fox.myshopify.com. We need a way to reply to comments on blogs as excellent customer service is a cornerstone of our brand. I’d rather not redo our whole blog platform. Please get this implemented ASAP.
Hello Rae,
Please prioritise this (simple) feature. I’m sure you can imagine that replying to customer comments is a very essential part of modern social marketing. Woocommerce, Prestashop have it.
Best regards
Jakob
I am checking back in on this issue. It has been over 4 months since I have requested a reply option. I am wondering if you can give us an update. It seems to me the purpose of a comment section is to interact with your customers. I am very disappointed. Thank you for your attention to this problem.
update…I accepted this as a solution, meaning that I appreciated your reply, not that buying another app is an acceptable solution.
Hi @Rae just raising my hand to say I would also love this to be added. This seems like something that should be an obvious feature for a blog page. I should be able to reply or tag people just like I am doing here with you. mine is kate-shore-art.myshopify.com
I’d also love to see this added. I understand that it’s not a simple request to add a feature like this, but the ability for users and mods to reply to specific comments would be incredibly useful. Being able to reply directly from the admin page would be nice as well, but that’s less of an issue to me.
On a related note, is there a list of planned features that us shop owners could look at and upvote/downvote? That seems like it would be a great way to know what features to work on in what order.
Ok checking back in? Has there been any solution to this issue? I am finding very few sites that people can not respond directly to other comments. I am wondering why this can be done here?
I’d like to add my voice to this request - please PLEASE please add this basic functionality as soon as possible. It’s not reasonable to expect your Shopify customers to pay extra to reply to blog comments. This is 2020, and something that shouldn’t be too hard to fix, but will make a big difference to all of us merchants (your customers!!). Thank you.
Has this been resolved yet? I see this as an issue as well! We should be able to reply to comments…
No, it has not been resolved, I accidentally hit “accept as a solution”, hopefully, they see this is still an issue! I refuse to pay for an app to make this happen. I don’t know what more we can do aside from complaining!
Please change this to not resolved!
Is this in the works of getting solved? We have roughly 15-20 comments per blog post (1,600 views) and it looks like we don’t care to respond back. This can’t be a difficult feature to add.
I have tried and it won’t let me. I have also asked Shopify to change it. I am kicking myself for hitting the resolved button, I only meant to imply I heard their response, not that I accepted it!