Yeah, can we go ahead and get this feature? livsn.myshopify.com
Specifically, we should be able to directly reply to a comment and start a comment “thread” below the original comment. This allows a true conversation to happen. As others have said, the workaround of commenting through the front-facing site isn’t viable because it makes a totally new comment.
Another crucial part of having an active comment section would be notifications. The store admins should get a notification when a new comment is posted and the user should get a notification when their comment is replied to. If there are no notifications a two-way conversation won’t happen because people will be unlikely to check back to see if anyone replied.
While we’re spec-ing this out. An upvote/downvote or thumbs up/thumbs down feature would encourage people to be productive community members and not simply spam.
Pinkbike.com has a very simple setup that works well and encourages engagement: https://www.pinkbike.com/news/rad-apparel-debuts-made-in-colorado-mountain-bike-jersey.html
We’re putting a lot of energy into good blog content and we’d love the support from Shopify in making it worthwhile.
Thanks!