Shopify store owners have been requesting the ability to reply directly to blog comments since at least 2019, with the issue remaining unresolved as of 2024.
Currently, merchants must visit their live storefront as a visitor to leave replies, then approve their own comments through the admin panel—a cumbersome workaround that doesn’t notify the original commenter. This contrasts sharply with the threaded reply functionality available in Shopify’s own community forum.
Key frustrations:
Shopify’s response:
Representatives have consistently acknowledged the feedback and stated it’s being passed to development teams, but provide no timeline or commitment for implementation. They direct users to check the changelog and announcements page for updates, while recommending paid third-party apps as interim solutions.
Merchants argue this is a fundamental blogging feature that should be included by default, especially given recent price increases. Many express considering alternative platforms or moving their blogs to WordPress. The discussion remains marked as unresolved, with merchants continuing to voice frustration over what they view as a basic, essential feature.
It is imperative that we be able to respond to a reader’s comments. The idea that we have to go to the original post, leave a comment, then go back to the office and approve that comment is just not practical at all.
I’m very disappointed in the framework for the blog overall. There is no index feature…no search. It desperately needs some work.