Yes I strongly agree with the need for the ability to reply in a thread. I moved over from my Wordpress blog on the understanding that it was better to have a blog on the same platform as Shopify. But now I can’t engage in a conversation with my readers on my posts. I want to build relationships with my customers. And I want to improve my search ranking. I put a lot of time and energy into my blog posts and I’m losing out on return, because I can’t engage with comments properly.
Topic summary
Shopify store owners have been requesting the ability to reply directly to blog comments since at least 2019, with the issue remaining unresolved as of 2024.
Currently, merchants must visit their live storefront as a visitor to leave replies, then approve their own comments through the admin panel—a cumbersome workaround that doesn’t notify the original commenter. This contrasts sharply with the threaded reply functionality available in Shopify’s own community forum.
Key frustrations:
- No notification system exists for new blog comments or replies
- Replies don’t nest under original comments, making conversations difficult to follow
- The workaround undermines customer engagement and content marketing efforts
- Third-party apps addressing this issue require paid subscriptions, adding costs to merchants already paying platform fees
Shopify’s response:
Representatives have consistently acknowledged the feedback and stated it’s being passed to development teams, but provide no timeline or commitment for implementation. They direct users to check the changelog and announcements page for updates, while recommending paid third-party apps as interim solutions.
Merchants argue this is a fundamental blogging feature that should be included by default, especially given recent price increases. Many express considering alternative platforms or moving their blogs to WordPress. The discussion remains marked as unresolved, with merchants continuing to voice frustration over what they view as a basic, essential feature.
4 Likes