Hi, I searched and found an answer to my question from 2010. I am wondering if things have been updated? I would like to respond directly to comments (similar to how it works on FB or IG) and not have to add them as a visitor does. Is this possible? Thank you for your help! Pam

Hey Shopify! I am dying for this feature. We are getting more and more comments on our blogs and I really want to notify a customer when I respond. This seems huge for SEO and engagement, and is something we wish we didn’t have to use an app for. I’m still looking for the right one. Please pass our …

Hello, i am also having this problem, my readers are asking questions and i cannot reply directly to them. This is very frustrating, if i reply as a customer visiting the website, the customer I am replying to will not be aware I am replying to them. there is no feature that says reply right below t…

Nick and Rae, the purpose of comments on a blog is so that people can comment, and the assumption is that you can also respond to their comment. For example, “Wow, I love the green shirt, when will you have it available?” If you’re the next commenter, maybe using the customer facing side kind of wor…

@Rae Well it has been WAY over one year and we have seen nothing change. We are still unable to communicate with our customers in the same way we can communicate with you now. The big difference I see is that we want to solve problems, answer questions, and deliver the highest quality service we can…

@Rae Can y’all go ahead and get this put on the development calendar? It’s such a basic feature of commenting. Actually, I would argue that comment functionality isn’t even complete without it. Take one junior employee and task her with this job for one day.

Agreed. We have comments turned off, because there isn’t an adequate way of responding, but a lot of our core customers would prefer to engage with us on our blog instead of social media or email. I haven’t found an app that can do this basic feature either.

I think Shopify has made it clear that they don’t care about this and will not address it.

This is another one of those Shopify Head Scratching Whoppers. Similar to not having the ability to assign different sized boxes to different products. Shopify has the best ecommerce platform by far so when we see no-brainer stuff like this it just makes us go WTH? Please go slap someone on the he…

I agree this is poor form on shopify’s end for not enabling a BASIC function. I’d really like to reply to customer’s comments on blog posts internally - so that they may even get a notification that it’s been replied to

How do I respond to comments on blog posts

Shopify Discussion

Colleen_O_Conn1 January 14, 2021, 4:42pm 74

this continues to be a major point of failure for Shopify store owners

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How do I respond to comments on blog posts

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