Hi, I searched and found an answer to my question from 2010. I am wondering if things have been updated? I would like to respond directly to comments (similar to how it works on FB or IG) and not have to add them as a visitor does. Is this possible? Thank you for your help! Pam

This is another one of those Shopify Head Scratching Whoppers. Similar to not having the ability to assign different sized boxes to different products. Shopify has the best ecommerce platform by far so when we see no-brainer stuff like this it just makes us go WTH? Please go slap someone on the he…

I agree this is poor form on shopify’s end for not enabling a BASIC function. I’d really like to reply to customer’s comments on blog posts internally - so that they may even get a notification that it’s been replied to

Hi everyone, I’ve spoken to a number of merchants frustrated by this problem. I’ve created an app that addresses it as best as possible. The app: sends you an email notification for each comment lets you approve or delete the comment from the email you can reply to the email to post a new…

I can’t believe it’s been 10 years (assuming you had this question in 2010), or at least 3 years and Shopify STILL hasn’t addressed this issue. Replying on the storefront does not let the customer know I’m replying to them, nor does it nest my response under their comment. This is half-baked and u…

Hi AnirudhH, Our app addresses this exact problem. It now posts your response directly above the original comment (not nesting, but close) and emails your reply to the commenter. There’s a 30-day free trial and then a small monthly charge, if you’re interested. https://apps.shopify.com/blog-comme…

Clearly, Shopify does not want to offer the same customer service we offer our customers. Shopify does not care, nor will they respond to why we can reply to each other here and they can’t make the same service to our blogs. The irony lacks humor.

I’ve just been trying to find out how to do this too. I’ve just built my own membership website using Wordpress (which is a horror in itself haha!) and it’s immediately possible to reply to comments. I don’t know why Shopify would have comments and not the ability to reply to them. It’s INFURIATING!…

Hi Rae, could you please give us an update or an explanation, or a link to a person that can explain to us why we haven’t received an answer to why I can reply to your comments here but you won’t activate the same courtesy to our clients? Thanks, Pam Laughing Ogre Press

Hi all, When there is information to share we will provide an update. To keep the thread on topic, with feedback prominently shown we will remove posts asking for an update going forward. Thank you for your patience and understanding.

How do I respond to comments on blog posts

Shopify Discussion

pjmmpls March 22, 2021, 5:47pm 82

It is ridiculous that we need to buy another app to support Shopify, We pay a monthly fee and service charges for sales. It is the least they could do for their customers! Thank you for the option.

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How do I respond to comments on blog posts

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