How do I set up shipping carrier processes on my new store?

Payments + Shipping & Fulfilment
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Topic summary

A Malaysian merchant on the Basic plan cannot find default Shopify carrier integrations and asks how to print airway bills (AWB)/labels, choose a carrier, notify customers, identify any default carrier in Malaysia, and connect to DHL.

Key clarification: Shopify’s built-in shipping carrier integration is unavailable in Malaysia. Merchants must use a separate third-party app to connect carriers and run shipping workflows.

Available options: Apps can integrate with carriers such as DHL Express, UPS, FedEx, and TNT Express. These apps typically enable rate comparison, label/AWB generation (air waybill = shipping label), and customer notifications.

Process implications: Label printing, carrier selection, and fulfillment steps occur within the chosen app rather than through Shopify’s native carrier tools in this region. Customer communications about shipping can also be handled by the app.

Outcome and status: There is no default Shopify carrier for Malaysia, and native carrier connections are not provided. Action item: select and install a suitable shipping app to connect preferred carriers and manage labels and notifications; no specific app recommendations were given, so details remain open.

Summarized with AI on January 20. AI used: gpt-5.
1

Hi, I am Malaysian and new to Shopify. I actually have a problem with Shipping process. As a subscriber to the Basic Plan, I do not see any default carrier that connected with my store. I had went through many websites and YouTube videos to learn how the process will be. I really hope anyone here can clarify on how the process will look like.

My question:

  1. When the customer make a payment, how can we print the air way bill or labels?
  2. After we get to print the labels, how can we know which carrier that we need to send the parcels.
  3. How can we notify the customers.
  4. What is the default carrier we can use (in Malaysia).
  5. How we are connected to them (carriers) because I have tried many way to find even DHL carrier in my Shopify store but I did not find.

I hope anyone can clarify my thoughts, thank you so

2

Hi @Revonche123 ,

Shopify’s shipping carrier integration is unavailable in Malaysia.

To integrate with your preferred carrier in this region, you will need to utilize a separate app.

You have the choice to select from carriers like DHL Express, UPS, FedEx, and TNT Express to manage your order fulfillment.

Through the use of an appropriate app, you can easily perform various tasks, including price comparison, label generation, and customer notifications, among other functionalities.

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