Hi there,
when I tried to set up UPS calculated shipping, I had this message below. I sent an email but haven’t received an answer within a week.
Please help!
Hi @annyleedresses .
Have you reached out to our live support team about this matter?
As much as I’d love to help locate your email on our end, we aren’t able to access this information via the Community Forums. Because of this, you’ll need to reach out to our live support team so that we can authenticate you against the correct store and to securely access your account information from our end.
To get in touch with our team, you’ll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with the heading ‘Contact support’, and you can scroll to the bottom of that page to select your preferred contact method with our team. From there, our live support team can help take a closer look into your situation and check for any updates on your email communication with our team.