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My store has been deactivated for almost a year and I’m being charged $0.00 a month, as I should be. I get a statement every month reminding me of this. Please help me stop the statements. Thank you!
Hi @kikajess
Generally speaking once a store is fully closed on our platform you should stop receiving monthly statements automatically. The fact that you are still receiving them could mean that the store is not deactivated like it is supposed to be.
I would strongly recommend reaching out to our authenticated support channels to investigate this further. Even if the store itself is closed you can still sign into your merchant account via our Help Center so that our support can review the store details and escalate this if necessary.
To access our authenticated support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available support options.