Hi,
I have bought Plan but still I’m showing in trial mode.
Kindly tell me how to cancel trial mode and go to plan which I bought or plan will automatically start working after trial mode ends?
Kidn regards
Topic summary
Main issue: A user purchased a Shopify plan but still sees their store in trial mode, asking whether to cancel the trial or if the plan starts automatically after the trial ends.
Key clarifications:
- Shopify’s free trial lasts 14 days. If a paid plan is selected during the trial, subscription charges begin at the end of the trial; the plan starts automatically then.
- Deactivating the trial or upgrading does not delete store information—customizations and changes remain.
How to verify and act:
- In Settings > Billing, confirm a valid payment method is added.
- In Settings > Plan, check the selected plan and the Next Billing Date (when charges will begin).
- If needed, you can pause or deactivate the trial via Settings > Plan > Pause or Deactivate Trial.
Next steps and open items:
- If restrictions persist (e.g., checkout unavailable) or plan status isn’t reflected, contact Shopify Support to review billing and location-specific rules. The community cannot access account details, so resolution may require support assistance.
Hi @bahob ,
Yes, you’re right about the plan will automatically start working after the trial mode ends. However, I think you should reach out to Shopify Support to have your current billing checked as different locations have different rules.
Or you can also cancel the trial by going to Settings > Plan > Pause or Deactivate Trial
I hope this helps!
Hey @bahob
Welcome to the Shopify Community!
That is a great question. Generally when you are on your free trial, you will have 14 days to customize your store and get a feel for the platform. If you choose to move to a paid plan during your free trial, then you won’t be charged any subscription fees until the end of your free trial period.
Can you confirm if you have already added a payment method, and chosen a paid plan on your store? If you navigate to Settings > Billing you can double check if a valid payment method has been added there. After this, I would recommend checking the Settings > Plan section of your admin, and seeing what plan is listed there. If you have indeed successfully selected a paid plan then it should be listed there but you will not be charged until your free trial time runs out. You can confirm this by checking the Next Billing Date section in Settings > Plan.
For more information on the free trial and choosing plans, you can refer to our help docs:
Is this your first Shopify store? I’d love to hear more about your business, and what plan you have selected for this store? Just so you know, you can compare all of our plans on our pricing page here.
In certain regions you may be able to avail of local pricing, however this is determined by the location of your store and is not available to all regions. You might find our Official YouTube Tutorial helpful for getting started, it’s a great visual way to learn the basics!
Hi,
Kindly tell me if I deactivate Trial mode, all the updates/changes I have made will remain or lost?
Kind Regards
Hi @bahob
When you upgrade to a paid plan from a free trial, you won’t lose any store information. The upgrade should take effect immediately, and should be reflected in your plan page as explained above.
You should be able to use your new plan right away starting from the date you upgrade, so I am curious as to why you would need to manually deactivate any sort of trial mode. Are you experiencing restrictions at the moment, such as the checkout being unavailable perhaps?
As @AvadaCommerce has mentioned, it would be a good idea to reach out to our support team using this link. We can double check that all is in order with your plan, because if you have added a payment method and chosen a plan all should be in order.
Here on the Shopify Community we cannot access any account information, so using the link above will allow us to authenticate you as the Account Owner and take a closer look on your behalf.