I’m not even sure how this pop up came to be. I do have the shop app connected but as far as I know, I turned off the updates that it offers. Where is this coming from and how do I turn it off?
Topic summary
-
Issue: An unexpected “Be the first to know” pop-up appears on the store’s landing page. The owner has the Shop app (Shopify’s shopping app) connected and believes updates are turned off, and asks where the pop-up originates and how to disable it.
-
Evidence: A screenshot of the pop-up is attached and central to understanding the prompt’s appearance and wording.
-
Request for details: A responder asks for the store URL and the store’s password (likely the storefront password) to check and provide an exact solution.
-
Current status: No diagnosis or fix has been provided yet. The conversation is pending further information from the store owner.
-
Next steps: Store owner to share the URL and password so the theme/settings can be inspected for the source of the pop-up.
-
Open questions: What is generating the pop-up, and how can it be turned off?
Hello There,
Please share your store URL and password.
So that I will check and let you know the exact solution here.