After trying to transfer payments, I got this message: “We temporarily locked your account and cards as part of a security check.”
Help / shopify is no help at all. And I have no idea how to fix.
What should I do, to unlock this account?
Topic summary
A user encountered a temporary account lock after attempting to transfer payments, receiving a security check notification from Shopify. The lock appears to be triggered by Shopify’s fraud prevention system.
Suggested solutions:
- Contact Shopify Support directly through their Help Center
- Try reaching out via Twitter/X (@ShopifySupport) for potentially faster response
- Be prepared to verify identity or business details if the issue involves Shopify Payments
The user expressed frustration that Shopify’s standard support channels have not been helpful. The issue remains unresolved with no clear timeline for account restoration.
Hey @jenwick1
A temporary lock like this is usually triggered by Shopify’s fraud prevention system. The best way to unlock your account is to contact Shopify Support directly through the Help Center 
But as you said, they no help at all so you can try reaching out via Twitter/X (@ShopifySupport) for faster escalation.
If this is related to Shopify Payments, you might need to verify your identity or business details before they unlock it
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