After trying to transfer payments, I got this message: “We temporarily locked your account and cards as part of a security check.”
Help / shopify is no help at all. And I have no idea how to fix.
What should I do, to unlock this account?
After trying to transfer payments, I got this message: “We temporarily locked your account and cards as part of a security check.”
Help / shopify is no help at all. And I have no idea how to fix.
What should I do, to unlock this account?
Hey @jenwick1
A temporary lock like this is usually triggered by Shopify’s fraud prevention system. The best way to unlock your account is to contact Shopify Support directly through the Help Center
But as you said, they no help at all so you can try reaching out via Twitter/X (@ShopifySupport) for faster escalation.
If this is related to Shopify Payments, you might need to verify your identity or business details before they unlock it