How do I verify my Shopify payments account?

Shopify Discussion
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How do I verify my Shopify payments account?

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Hi @Finessetennis ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved.

As you’re seeing that banner within your Shopify admin, I’d encourage you to connect with us directly. This will allow our support team to take a closer look and ensure this get resolved as quickly as possible. Standard reviews however, are a typical process for merchants using Shopify Payments to undergo. This helps to ensure the safety of both you and the platform.

To connect with us, you can:

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

Please let me know if you have any other concerns.

1 Like
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Hey,

Thanks for reaching out to me. The chatbox doesn’t really help. Is there any place I can talk to an actual human 1-1 please?

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Hi @Finessetennis ,

Thanks for the prompt response! The best way to get in touch with our support team would be by heading over to our Help Center. If you’re having troubles connecting with us, please feel free to share a screenshot following the exact steps outlined above. This will allow me to ensure the appropriate steps are being taken to connect.

Please let me know if you have any other questions.