Hello guys , i have two problem with my new store
1- in the home page there is a message " your store address need to be verified " and when i click on ( verify address) i do not know how to do it
2- i have paid for a new domain but when i try to open it i see " open soon " message what is the problem?
Can you send a screenshot or share the u rl to your store please
So I can know how to help you better.
Hello @Saeedalmuylaba ,
Have your tried to contact Shopify Support team? They can provide you a proper solution.
Hi @Saeedalmuylaba ,
Thank you for getting in touch!
Could I get a screenshot of this message so that I can take a closer look? If you’re seeing the error that your store address can’t be verified, then it would typically mean the address you’ve inputted doesn’t connect to what Google and/or the postal system have within their system. In most cases, we would recommend searching your address on Google Maps and using the address that Google provides as they will format it correctly. However, if this is a new address then it is likely the system can’t verify it as it may not be entered into the system yet.
Seeing Open Soon page is not a problem but exacted behaviour when you have password protection enabled. The password page is a landing page that requires any visitor to provide a password in order to visit your online store. To remove Open Soon page, you need to disable password protection for your store. If you are ready to launch and have customers browse and shop at your website, follow this guide to disable password page.
Let me know how this goes and if there is anything else I can assist you with, I’m happy to help!
If you’re just getting started, and you’re not sure what your next steps should be, we have a great checklist that can help with getting set up and ready to sell—that’s over here.