Quick question for Shopify store owners:
How do you currently handle chargebacks/disputes?
When a dispute comes in, do you:
I’m researching how merchants actually deal with this today, especially around collecting evidence and meeting submission deadlines.
Not selling anything—just trying to understand the workflow. I’d really appreciate hearing what has (or hasn’t) worked for you.
I’m an expert if you want an expert to work with you
My goal is simply to help your store perform at its best.
Whenever you’re ready, I’d be happy to share the key improvements and explain how each one can help increase customer trust and conversions. There’s no obligation at all, I just want to provide value that can help your business grow.
Just let me know, and I’ll walk you through everything.
Just use chargeflow. This way you don’t need to worry about this.
Hi there @yashraj332
Many merchants resolve disputes manually via Shopify’s native dispute workflow, and those merchants have the ability to keep all records, such as order information, tracking, comunication with customers, and proof of fulfillment organized. For stores with a large amount of disputes, implementing a chargeback management app or developing internal procedures can assist in mitigating missed deadlines. A good ‘system’ is to have a standard checklist for collecting evidence and that cases are reviewed promptly.
Hey @yashraj332
hope you are doing well!
It depends on the dispute value Higher value cases are usually handled manually with complete evidence, while some merchants use chargeback management apps to streamline the process.