How do you get more contact information for a seller using Shhopify

Store Feedback

Topic summary

Buyer seeks alternative contact information and assistance to resolve a product issue with a Shopify-hosted store (https://printerpod.co/).

  • Purchase made on 3 Dec 2023. Delivery failed on 5 Jan 2024; emails to the store’s listed contact (printerpodco@gmail.com) went unanswered, so the buyer contacted the freight company in China directly and arranged redelivery.

  • After receiving the order, the product had an issue. Multiple follow-up emails to the same contact remain unanswered.

  • The product shows manufacturer “Phomemo.” Manufacturer confirmed they have many resellers and could not identify which reseller sold this order.

  • Store lists a physical address: 12 West Court, Coolaroo VIC 3048, Australia. A Google search maps this address to “Caring Hands Support Services Pty Ltd,” prompting the buyer to consider contacting that business and raising concerns about the seller’s legitimacy.

  • Buyer requests community/Shopify help to find alternative contact details for the seller or to resolve the issue.

  • Status: No resolution yet; assistance requested and pending.

Summarized with AI on January 8. AI used: gpt-5.
1

Hello All;

I made a purchase at store: https://printerpod.co/ on the 3 December 2023. My order failed delivery on 5 Jan 2024, so I tired to contact the seller on the contact email address on their site (printerpodco@gmail.com)) to see how to arrange re-delivery as the tracking site was not helpful. All my emails went (and remain) answered. I finally called the freight company in China and got it sorted.

I have since now got my order and there is a problem with it. I have again emailed the contact multiple times and not one is answering.

The product has the manufacturer details Phomemo, so I googled them and they said they have lots of resellers and could not isolate which one it was (unusual).

So I’m hoping that the community or Shopify can help me identify the a alternative contact for this seller or help me resolve this matter.

The address published on the site is: Physical address: 12 West Court, Coolaroo VIC 3048, Australia

When I search this address in Google, I get the business “Caring Hands Support Services Pty Ltd” I will also reach out to them, maybe this seller is doggy.

Help anyone?

Thanks