The barrier I am encountering is that Shopify will not send me any authentication texts to my mobile phone for me to complete the task to change my password.
I feel this is a shopify backend issue and shopify support has not helped me to retrieve my store as yet. Can anyone help me find a workable solution to my problem? Thanks in advance.
Hi there, @S0ng55 .
Upon setting up the 2FA, you will have been asked to save one-time Access Codes. Using one of these codes now will give you immediate access to your account while this issue gets resolved.
In order to resolve the problem, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant (try saying “I cannot login” for example) in order to access our live chat support. This issue will likely require escalation to an internal team, so this will take some time to resolve. Thank you.