I’m so frustrated. I no longer have access to my old payout account and therefore can’t add my new account because I don’t have the old account information. I understand the old information is required in order to set up a new account for payouts.
How do you update your payout bank account if you don't have access to your old account information?
Hi there, @deeavant !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry however, given that you no longer have access to your old bank account information, you will need to reach out to our live support team for further assistance regarding this. They will inquire about other information from you in order to verify your credentials and make such changes.
I definitely hear your frustrations but please take comfort that these situations are far more common than you may think and our internal teams are prepared to assist in such situations. As always however, we appreciate your patience and understanding about our processes and the amount of time it takes for resolution.
Please do let me know if you need further help about this.