How does 2-step authentication affect receiving a payout?

If the 2-Step Authentication is enabled..what does it take to receive a payout?

Hi, @ADT1 .

Thank you for reaching out!

Have you set up your Shopify Payments account? You will receive your payouts the same way if you have 2-step authentication enabled or not. You will get a deposit into the bank account you attached to your account.

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?

Talk soon,

Thank you for replying, however, this has not resolved my problem. I have still not been able to receive any payouts since January 31st. I am not happy at this time

Hi, @ADT1 .

Thank you for your reply. I am sorry you have not received your payout.

I recommend reaching out to our Support Team, as they can provide you with account-specific information on what is happening with your payout.

Please let me know if you have any further questions!

PLEASE!!! I am done tried to going round and round. Contact this group or contact another. For the life of my business PLEASE HELP ME :folded_hands: :folded_hands: :folded_hands: . Can someone actually pick up the phone

Hi, @ADT1 .

Thank you for your reply. I am sorry for the frustration.

The link I sent you will take you right to our help center, where you can log in, select a topic and then scroll down to see contact options. Our support system operates by live chat, email, or by requesting a callback.

Please let me know if that works for you!

I have tried to…No resolution

Are you able to request somebody to please pick up the phone? :person_pouting: :person_pouting: :person_pouting:

Hi, @ADT1 .

Thank you for your reply. I am sorry you are still having issues contacting our Support Team.

We operate on a callback system, so you will need to request a callback for our Support Team to call you. Can you please share a screenshot of what you see on your end, as you should see contact options? This should help me navigate you to the correct place.

Thank you,

I am requesting a call back. How do I get live support???

281.732.4766

:folded_hands: :folded_hands: :folded_hands: :folded_hands: :folded_hands: