How does a customer pay a Invoice sent by administration using shop?

Topic summary

A merchant has identified a limitation when sending invoices through Shopify’s backend administration panel. Customers receiving these invoices cannot complete payment using the Shop app.

The merchant has acknowledged this as a missing feature and expressed hope that Shopify’s development team will add Shop app payment support for backend-generated invoices in the future.

This remains an open issue with no current workaround or resolution provided.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

When I send a customer invoice through the backend it would appear that he cannot use Shop to make the payment.

Hi Litpepro
Thank you. Hope the dev team will add the feature