Hey guys, so one of my stores just got frozen (didn’t pay the bill), with some money that was supposed to be paid out today! Will I still get the money?
I was going to use them to pay the monthly fee of this particular store (with the pending payout)!
Thanks
Hi @Simon_Olson ,
Ted here from Shopify, thanks for reaching out to us!
This is a great question! When a store is closed or frozen, your payment gateway will still issue your payouts as normal. So, if you were due a payout today, you will receive it for sure. Have you ever had an issue with the payouts before or is this your first payout for this particular store? Is Shopify Payments your chosen gateway?
If there is anything else I can help you with, please let me know, I’m happy to help!
Many thanks,