I am gonna tell you how Shopify support works today.
Last month I stopped one of my subscriptions on Shopify. Then, I got an e-mail about my bill. I clicked on ‘View Bill’ and got magnificent e-commerce platform Shopify’s perfect surprise:
You can’t access this store because the store is paused
I reached Shopify support and asked them to send me the billing document. Guess what, ofc I faced with incredibly intelligent customer support person and he/she found a brilliant solutions:
You need to activate your plan to see your bills.
Can you how smart he/she is? He/she is saying you should pay again to see your billing document for the service that is already paid. Is it enough no it’s not! He/she is also saying it is the only solution they can serve.
Thank you for taking the time to share your experience when contacting our Support. Based on the details you’ve provided, the information the advisor provided to you is as accurate as it sounds like you’re on the “Full Pause” plan which restricts access to your store for up to 3 months. Due to security reasons, we can not manually download your invoices and send them to you via email.
The only way to gain access to your invoices while on the Full Pause plan is to reactivate the store. You can then download the invoices you need, while also choosing to remove any apps that may have recurring monthly charges as pausing your store does not remove recurring app charges. Once done, you can pause the store which will result in a prorated credit being applied to your account for future dated invoices.