Hi I’m just getting started and had a few questions re shop pay installments.
1 - What happens if a customer pays for a purchase and opts for installments and then stops paying for it? Or is that not possible?
2 - In a hypothetical situation where a customer pays for several items and opts for installment plan, and then requests a return on one or more items, how would that work? They would need to finish off all their installments and then I would issue a refund?
Thank you!
Hey, @ekrom399 .
Welcome to Shopify Community.
Thank you for your questions. We have published a detailed FAQ on Shop Pay Installments you can check out to help you get more familiar with how these payments work and answer any future questions.
After an order is placed on your store, you will receive the full amount of the payment even if the customer pays with Shop Pay Installments. You are not required to collect payment from your customers, as this is managed entirely by our partners at Affirm. Payouts for these orders are sent to the same bank account you use for Shopify Payments.
Similarly, partial refunds are either taken off of future payments/balance, or as the difference in credit to their original payment method.
As per more context for your questions, I have pulled up answers from our FAQ for you below:
I trust this gives you the information you are looking for, but let us know if you have more questions.
Warm regards,