Hey, I am curious about how Shopify capitals come up with their number they offer? I have paid back 12 capitals since 2018 and am working on my 13th. I got to 65% and it offered me a fraction of what I normally am offered. Since I got that offer on Tuesday, I have raised that percentage to 76%. Will it automatically offer me a higher amount if I wait it out or should I take the lower amount?
Great question and I am so happy to hear that our Capital offerings have been helpful for you so far. In regards to negotiating the size of the capital offering, that is something that might be possible. There are a lot of variables at play to whether or not our capital support team can review offerings or adjust them and that isn’t something I can confirm over our community forums with you.
If you haven’t yet, I do recommend reaching out to our authenticated support channels to make this request. If you are eligible to have the capital offering reconsidered then our standard support team will escalate this to capital support directly for you. These requests are reviewed on a case by case basis.
To access our authenticated support, please follow this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose your topic and issue and at the bottom of the help articles provided will be all available support options.