THIS IS A TOTAL SCAM BY SHOPIFY. AMAZON DOES NOT CHARGE FEES FOR CANCELED/REFUNDED ORDERS. I’VE HAD 2 ORDER THAT WERE CANCELED WITHIN 20 MINUTES, AND WAS NOTIFIED MONEY WAS BEING WITHDRAWN FROM MY ACCOUNT FOR THE PROCESSING FEE ON THESE CANCELED ORDERS. NO MONIES WERE EXCHANGED. THIS IS THEFT AND FRAUD BY SHOPIFY. IN NO WAY CAN A VENDOR BE LIABLE FOR PROCESSING FEES FOR CANCELING AN ORDER AT A CLIENTS REQUEST!!! MAKES ABSOLUTELY NO SENSE NOR IS LEGAL. IF SO, THERE WOULD BE AN OPTION TO REFUND LESS PROCESSING FEES. THEY ONLY STARTED DOING THIS SINCE THE PANDEMIC. I WILL BE CONTACTING MY LAWYER IMMEDIATELY. A CLASS ACTION LAWSUIT WILL BE FILED. STAY TUNED FOR WEBSITE LINK TO JOIN.
*Until then, set your payment capture to manual, so that they authorize for the charges, but don’t capture until you (the vendor) approve the sale.
SHOPIFY IS GOING TO LOSE A LOT OF CUSTOMERS OVER THIS SHADY PRACTICE AND OUTRIGHT THEFT.