A customer immediately contacted me to cancel a transaction they said they made in error. I immediately cancelled the 29.98 transaction and issued them a refund. I get a notice that Shopify is still charging me a fee of $1.17 so I contact support. This is what they said: Lucky You were never tec…

Hi @Robert48504 Thank you for sharing your feedback here in our Community Forums about the transaction fee you were charged for an order that was cancelled. I understand that you reached out to our live support for some clarification around this but it sounds like there was some confusion during th…

Yes, because your chat support told me Stripe collected these fees, I contacted Stripe directly and their reply was that Shopify fee is keeping the fee and it is not Stripe. The customer requested that we cancel the order, it was not me. I cancel an order on any other platform and the fees are c…

Hi Robert, While there could be fees being charged to Shopify for the processing of transactions through Shopify Payments, part of the fees not being refunded is also to pay for the infrastructure of the system itself. I understand that you did contact Stripe about this, they are definitely one of …

I have been using PayPal since 1999. NOT ONE TIME did they EVER charge me for a cancelled transaction. I also had a retail location since 1980. I am definitely not a newbie, please don’t insult my intelligence. Just admit the truth… Shopify uses this as a loophole to profit off the backs of thei…

Shay SHOPIFY IS STEALING BETWEEN £60-100 EACH OF MY CANCELLED ORDERS. THIS IS OVER THE TOP - ROBBERY!!! THE FINANCIAL OMBUDSMAN HAS TO STEP IN HERE. SHOPIFY IS STEALING MY HARD EARNED MONEY

SHOPIFY ARE TAKING THE MERCHANT FEE - IMMEDIATELY - IT DOES NOT MATTER HOW QUICKLY YOU CANCEL AN ORDER - YOU DONT GET THE FEE BACK. I LOSE BETWEEN £60-100 ON EACH OF MY CANCELLED ORDERS BECAUSE THEIR VALUE IS £1500-3000 SHOPIFY ARE STEALING MY MONEY

YOU ARE NOT READING MY COMPLAINT PROPERLY. SEE ATTACHED.

YOU ARE NOT READING MY COMPLAINT PROPERLY

Robert. you will NOTE: shopify are going to charge you 2% ON EVERY TRANSACTION IF YOU USE PAYPAL. ON TOP OF THE PAYPAL FEE.

How does Shopify get away with charging fees on a cancelled transation?

Shopify Discussion

Julie_Sheldrick June 25, 2021, 11:04am 2

We need to make a LOT OF NOISE about this. Some of my transaction fees are £60-100 - THIS IS STEALING MY MONEY. IF I NEED TO REFUND THE CUSOMER IN FULL HOW THE F CAN SHOPIFY KEEP £60-100 OF MY HARD EARNED MONEY

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How does Shopify get away with charging fees on a cancelled transation?

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