SHAY: Shopify staff’s answer that the store owner deduct these fees from their customer refund is also BOGUS. How many times have you ever taken a shirt back to Macy’s, and they refunded you the price you payed for the item, plus tax minus processing fees??? NEVER. What about Walgreens, your grocer, Nike??? No one does this. EVER. This is a joke. Shay, in your reply above to Robert you stated " While this may not be an industry standard for in-person sales, it is for online payment processing."
This is false… there is no difference between the two sales if a credit card is used for payment. Neither Etsy nor Amazon make their store owners pay fees on cancelations. ITS A " NEW" SHADY BUSINESS PRACTICE BY SHOPIFY (as staff said “put in place beginning of 2020” aka: Start of Pandemic) and IMO a way to capitalize on the supply chain issues the pandemic would create.