A customer immediately contacted me to cancel a transaction they said they made in error. I immediately cancelled the 29.98 transaction and issued them a refund. I get a notice that Shopify is still charging me a fee of $1.17 so I contact support. This is what they said: Lucky You were never tec…

Client tried purchasing three times and all three were immediately cancelled, and marked cancelled on their orders. Meanwhile even after chatting with Shopify suppprt to ensure the client would not be charged and the funds would not be released to me, today they were and they’re taking 241 dollars i…

They’re doing absolutely nothing about these issues, and they are making. Fortune off of cancelled orders! Very upsetting.

Similar situation. Client tried purchasing an item. Signified (app that works with Shopify for fraud prevention) flagged it was automatically cancelled. I checked my order read such. Client then tried two more times and same thing. I wound up manually making the sale as I know he wasn’t fraud. Meanw…

Yep.. Also burnt by Shopify for this. We had a larger transaction that Shopify flagged as HIGH risk, Upon looking within 90 seconds of the order being placed, we cancelled it as it was guaranteed fraud. Massive fee hit by shopify, so we lost doubly out! Contact chat support, told because it was don…

THIS IS A TOTAL SCAM BY SHOPIFY. AMAZON DOES NOT CHARGE FEES FOR CANCELED/REFUNDED ORDERS. I’VE HAD 2 ORDER THAT WERE CANCELED WITHIN 20 MINUTES, AND WAS NOTIFIED MONEY WAS BEING WITHDRAWN FROM MY ACCOUNT FOR THE PROCESSING FEE ON THESE CANCELED ORDERS. NO MONIES WERE EXCHANGED. THIS IS THEFT AND FR…

Hi Leslie, Thank you for reaching out to the community forums to share your experience with transaction fees and refunds on your store as well. I recognize your frustration if you were not aware of this policy before refunding this transaction. The terms of use for Shopify Payments does include th…

I like how shopify staff say these fees are inline with other major processors, but I have yet to find any that doesn’t reverse the fee right along with the cancelled transaction. Shopify is the only one gouging their customers and keeping this fee. When I originally contacted Shopify customer servi…

Canceling an order (either at the request of the customer or because there isn’t inventory to fill the order) and Issuing Refunds for “order issues” are entirely different circumstances and should be treated as such. Shopify only just started taking fees from vendors since the pandemic, and most lik…

SHAY: Shopify staff’s answer that the store owner deduct these fees from their customer refund is also BOGUS. How many times have you ever taken a shirt back to Macy’s, and they refunded you the price you payed for the item, plus tax minus processing fees??? NEVER. What about Walgreens, your grocer,…

Quote Shay: You also have the ability to refund a customer less processing fees at any time. When processing a refund you can change the refund amount to reflect that before processing. Ummm, So we have a fraudulent transaction, which we cancel… (Sometimes within seconds of them coming in).. And yo…

How does Shopify get away with charging fees on a cancelled transation?

Shopify Discussion

Mayka98370 May 5, 2022, 12:14am 27

I had no idea that even these when they flag do not get refunds? Good to know! Thanks for sharing.

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How does Shopify get away with charging fees on a cancelled transation?

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