A customer immediately contacted me to cancel a transaction they said they made in error. I immediately cancelled the 29.98 transaction and issued them a refund. I get a notice that Shopify is still charging me a fee of $1.17 so I contact support. This is what they said: Lucky You were never tec…

Yes, because your chat support told me Stripe collected these fees, I contacted Stripe directly and their reply was that Shopify fee is keeping the fee and it is not Stripe. The customer requested that we cancel the order, it was not me. I cancel an order on any other platform and the fees are c…

Hi Robert, While there could be fees being charged to Shopify for the processing of transactions through Shopify Payments, part of the fees not being refunded is also to pay for the infrastructure of the system itself. I understand that you did contact Stripe about this, they are definitely one of …

I have been using PayPal since 1999. NOT ONE TIME did they EVER charge me for a cancelled transaction. I also had a retail location since 1980. I am definitely not a newbie, please don’t insult my intelligence. Just admit the truth… Shopify uses this as a loophole to profit off the backs of thei…

Shay SHOPIFY IS STEALING BETWEEN £60-100 EACH OF MY CANCELLED ORDERS. THIS IS OVER THE TOP - ROBBERY!!! THE FINANCIAL OMBUDSMAN HAS TO STEP IN HERE. SHOPIFY IS STEALING MY HARD EARNED MONEY

SHOPIFY ARE TAKING THE MERCHANT FEE - IMMEDIATELY - IT DOES NOT MATTER HOW QUICKLY YOU CANCEL AN ORDER - YOU DONT GET THE FEE BACK. I LOSE BETWEEN £60-100 ON EACH OF MY CANCELLED ORDERS BECAUSE THEIR VALUE IS £1500-3000 SHOPIFY ARE STEALING MY MONEY

Robert. you will NOTE: shopify are going to charge you 2% ON EVERY TRANSACTION IF YOU USE PAYPAL. ON TOP OF THE PAYPAL FEE.

Client tried purchasing three times and all three were immediately cancelled, and marked cancelled on their orders. Meanwhile even after chatting with Shopify suppprt to ensure the client would not be charged and the funds would not be released to me, today they were and they’re taking 241 dollars i…

They’re doing absolutely nothing about these issues, and they are making. Fortune off of cancelled orders! Very upsetting.

How does Shopify get away with charging fees on a cancelled transation?

Shopify Discussion

Julie_Sheldrick June 27, 2021, 3:27pm 9

YOU ARE NOT READING MY COMPLAINT PROPERLY.

SEE ATTACHED.

6 Likes

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How does Shopify get away with charging fees on a cancelled transation?

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