How Does Shopify Handle Stores Selling Products Subject to FDA Public Health Warnings?

Shopify Discussion
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How Does Shopify Handle Stores Selling Products Subject to FDA Public Health Warnings?

I am seeking clarification from Shopify staff and the broader merchant community regarding Shopify’s policies for stores selling products that have been the subject of public health warnings issued by government regulators.

The stores I am referring to currently include:

  • tryhoneypacksblack dot com
  • tryhoneypacksgold dot com
  • blackbullhoney dot com
  • blackthaihoney dot com

These websites market products commonly referred to as:

  • Black Thai Honey
  • Honey Packs
  • Honey Packs Gold
  • Black Bull Honey

The FDA has issued a public health warning regarding Black Thai Honey products, stating that they contain undeclared prescription drug ingredients, including sildenafil and tadalafil, while being marketed as dietary supplements.

FDA Reference:

https://www.fda.gov/drugs/medication-health-fraud-notifications/black-thai-honey-may-be-harmful-due-hidden-drug-ingredient

My questions for Shopify and the community are:

  • How does Shopify evaluate reports involving products that have been publicly flagged by the FDA?
  • Does Shopify proactively review stores selling products named in FDA warnings?
  • What factors determine whether a merchant is permitted to continue operating after such concerns are raised?
  • What role do Shopify’s Trust & Safety, Risk, Legal, and Compliance teams play in reviewing these matters?
  • How are repeat reports handled when the same products continue to be marketed across multiple storefronts or domains?

This is not a customer-service complaint or refund request. Rather, I am seeking a discussion regarding merchant compliance, consumer protection, platform safety, and Shopify’s approach to products that have been identified in public regulatory warnings.

I would appreciate input from Shopify staff, experienced merchants, and anyone familiar with Shopify’s compliance-review process.

Thank you.

2

Unless something major changes within Shopify’s workforce, you will not get a response from Shopify Staff in this forum that will answer any of your questions. Use the chat feature in the Shopify Help page to speak with them directly. You should also contact the FDA for guidance on selling FDA restricted products.

4

Unsure about this, but it need an explanation. per Shopify policies the merchant is violating the guidelines clearly with FDA announcement almost 8 months ago