I’ve found that shops on IG and Etsy and get more than a 40% increase in return sales when they send thank you videos to their customers. Normally, 25-30% customers return, but when you start sending videos, the return is huge!
This means, for every 10 sales you make, 4 or 5 of them will return just because you thanked them personally.
If you’re doing a lot of sales, it’s hard to make personal videos like this - but I’ve been building some software to let you automatically generate these videos when they make a sale. It will look and sound like you made it just for them.
I’ve been sending out videos to my customers on various platforms for the past several months now and I’ve noticed a huge difference in return sales! The main issue is that it’s been really time consuming. This sounds like it could solve that problem? Is there a place I could go to see more about this product, if it works I think this would be super helpful for me.
It’s on the Shopify app store and enables ecommerce sites to send personalized thank you videos to their customers immediately after purchase. The experience is optimized for speed, as there is a tight integration between their mobile app and the information Shopify collects during the order.
And we designed Bonjoro, so it’s not that time consuming to do. For example, our Shopify integration allows you to filter which customers to thank based on product SKU, purchase value etc, ensuring your efforts are focused where they’ll have the most impact. And you can send 1:many thank-you videos if you don’t have time to record 1:1 vids.
