How long does it takes for my customer to receive his redound if they did it through pay later ?
Hi, @Lexna !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
You mentioned that you would like to know how long it takes for a customer who used the buy now pay later check out method to receive their refund. This is a great question and I’d love to know more information around it so that I can provide the most relevant response in your situation. Are you able to confirm the name of the buy now pay later gateway you are using?
For instance, if you are using Shop Pay Installments and the customer’s refund amount is less than the amount remaining on their Shop Pay Installments balance, then the customer can expect a smaller payment balance on the final payment or less future payments on the remaining loan balance. If the amount is more, then the customer can expect to receive the difference as a refund to their original debit card or credit card payment method. More on this can be found on our FAQ Page here.
Feel free to reply back to this thread with any questions or updates and we can continue our conversation further.
Looking forward to hearing from you!