Hello, there are some informations that they said I needed to put for Shopify to verify but I can’t change the details because unfortunately I have been resending it to my email and i haven’t gotten the messages until now. And now when I click on to add details it won’t let me because of too many attempts. It says contact support. I’ve talked to them and they said they’ll let the higher ups handle it. How long does that take? I need to put in the details so I can start selling by next week preferably Monday. I’m so stressed 
Topic summary
Main issue: A merchant cannot update required Shopify verification details. Email confirmations aren’t arriving, and repeated attempts triggered a lockout (“too many attempts”) prompting a “contact support” message.
Actions taken: Support was contacted and escalated the case to a higher-tier team. The merchant asks how long escalation resolution typically takes.
Urgency: The merchant needs verification completed to start selling by next week (preferably Monday).
Latest update: Another participant reports the same problem and asks whether a solution was found.
Status: No resolution or timeline shared. Key unknowns: expected turnaround time for escalated verification issues, whether email delivery problems can be fixed or reset attempts can be cleared by support, and any interim steps to regain access to the verification form.
Outcome: Discussion is open/ongoing with no confirmed fix or timeframe.
I’m having the same problem. Did you solve it?