Does anyone know how long it takes Shopiffy to verify address receipts and government cards? Thanks
Topic summary
Topic: expected timeframe for Shopify address and ID document verification (proof of address receipts and government ID cards).
Key information: A support representative says reviews typically take around 72 hours. Timing can vary based on the types of documents provided and the current volume of cases under review.
Factors affecting timing: A holiday weekend in some North American regions may extend turnaround. Document completeness and queue load can also influence speed.
Clarifications requested: How long ago the documentation was requested. The context for the request (e.g., a new store undergoing standard review).
Status: No resolution yet. The original poster has not provided additional details, and the timeline remains an estimate pending more information.
Hey there, @OverInfinite . Thanks so much for taking the time to reach out to the Shopify Community with your question! It’s nice to meet you!
When it comes to document reviews, timing can vary based on the types of documents provided, and the number of cases that our team is handling. Most of the time, expected turnaround times are usually around 72 hours - but it’s important to note that this can vary based on the factors I outlined above.
How long ago were you asked to provide the documentation? With it being a holiday weekend in some regions of North America, there’s a chance that this will also factor into expected turnaround times.
Do you mind if I ask about the context regarding why you were asked to provide documentation? Are you a new shop that was asked to provide these things as part of a standard review? I’d love to hear more about where you’re at with your store currently.
1 Like