Issue: A merchant changed nameservers for a Shopify-registered domain over 5 days ago to move it to Cloudflare, but the change remains pending. ICANN lookup still shows Shopify nameservers.
Context: The merchant followed Shopify’s transfer-out guide. They’re attempting to transfer/migrate the domain and/or DNS to Cloudflare by updating nameservers (DNS servers that direct traffic for a domain).
Shopify response: Support confirmed that if the domain is within 90 days of purchase, a restriction applies that results in an error until the 90 days elapse. They linked to Shopify documentation and advised contacting Support for further help.
Implications: The 90-day restriction is presented as the likely cause of the ongoing “pending”/error state when trying to move to Cloudflare. Domain transfer (changing registrar) can be restricted shortly after purchase; this may also affect effective nameserver changes in this context.
Status/outcome: No resolution yet. Action items: wait until the 90-day window passes or contact Shopify Support for assistance/clarification. External resources provided: Shopify transfer-out guide and policy link; ICANN lookup used to verify current nameservers.
Hello,
I have changed the nameservers for my domain over 5 days ago, I’m trying to transfer my domain to Cloudflare. The nameservers are still pending. Could be any reason why it’s taking that long or if there is anything needs to be done on Shopify to get the nameservers updated.
Thank you!
Hi, @JordanShop .
Thank you for reaching out!
Just to confirm, have you gone through our transfer out domain help doc? This document outlines the steps to take to transfer your domain to a different provider. If you have, and your still waiting for it I recommend contacting our Support Team.
Please let me know if you have any further questions!
Talk soon,
Hi Emily,
Yes, I went through all the steps, I changed the nameserver on my domain that I purchased through Shopify over a week ago, and new nameservers are still pending. I also checked https://lookup.icann.org/en/lookup my domain is still pointing at Shopify nameservers, not CloudFlare nameservers, where I want to transfer my domain.
Hi, @JordanShop .
Thank you for that additional information.
Since you are trying to move the domain within the 90 days of purchasing it you will receive an error in the browser until that 90 days is up. You can find more information regarding that here: (https://shopify.link/mDWk).
Please let me know if you have any further questions!
Talk soon,