I already contacted support 4 days ago but my store is still inactive. I want a clear and honest answer. How long before support can activate my store? Is there still a chance?
Hey @SookieStore .
Thanks for reaching out.
I am sorry to hear about the trouble with accessing your online store! Since we cannot authenticate for the store in question due to the sensitive information that would need to be shared over the Community forums, I am unable to look into the specifics. In this case, I would suggest reaching out directly to our support for an update on the situation by logging into your store using the Contact Us page.
Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the option to Get Support and speak with an Advisor about the situation.
Let me know if you have any questions.
this was no help at all ..i had my site made . when i started changing personal info my page went inactive. while i was trying to by a plan. and im going to lose money with this site, before i got started