I have created this on my cart page, so that if user want then they can add a note and give a special instruction but I don’t know how it will work with backend how the store owner recieve this note? And also I’m getting this warning please give me idea how it workk
Topic summary
A user implemented a cart page feature allowing customers to add special order instructions or notes but is unsure how it functions on the backend. They’re also encountering a warning message about item increments.
How Order Notes Work:
- Customer-entered notes appear in the Shopify admin after order creation
- Found in the order details under “Timeline” or “Additional details” sections
- Store owners can view these notes when processing orders
Warning Message Issue:
- Error states: “You can only add this item in increments of undefined”
- Likely caused by a custom app or script with missing minimum quantity settings
- Recommended fix: Check product settings, quantity rules, or installed custom apps to ensure increment values are properly defined
You’re on the right track! When a customer adds a note in the “Add order note” section of the cart page, the note is displayed in the order details in the Shopify admin under the “Timeline” or “Additional details” section after you have created the order.
You can enable more options in customizing which attach to your products, as for this message: Add options to products or variations warn message “You can only add this item in increments of undefined”, is probably coming from a custom app or script wanting a minimum quantity setting and not having that set or defined. Check your product settings wherever that setting may be (or quantity rules/custom apps you’ve installed) to ensure the increment value is being set correctly.
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