How to access order item's custom fields from shopify admin

Store Design

Topic summary

A merchant is implementing custom fields in their Shopify store to collect product customization data from customers. They followed Shopify’s official tutorial for adding custom fields via Liquid templates but initially couldn’t see the collected data in the admin panel after test orders.

Resolution Found:

  • Custom field values appear in the order details page within Shopify Admin
  • The issue was incorrect placement of the custom field code in the Liquid template
  • Moving the fields to the proper location (just before the type='submit' line, as specified in the tutorial) resolved the problem
  • When placed incorrectly, fields displayed during ordering but weren’t recognized as additional properties and didn’t propagate to checkout/orders

Access Instructions:

  1. Navigate to Shopify Admin → Orders → All Orders
  2. Click on specific order
  3. Additional field information displays in the order details

The discussion remains open with later users asking for the same tutorial reference and troubleshooting guidance.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

I am building my first store in Shopify, and it involves a business where i need to collect additional data from customer, so i can fullfill the order according customization options.

So, I have setup additional custom fields on liquid, in order to collect additional data from customer at product item level, following https://help.shopify.com/en/themes/customization/products/features/get-customization-information-for-products#create-a-template-for-customizable-products

I am now doing tests, creating my first order, and all fields are available on product page, while buying .

But after placing the test order, i did not realize where i can see the additional field values at shopify admin, while browsing placed orders. Is there any place on admin where i can find theadditional options customer chose ?

1 Like
2

Hey,

Additional item properties are visible in the order’s details page.

For example, in the image below it’s an order with a image uploaded as a additional property.

order-item-prop.png
order-item-prop.png440×479 18.1 KB

1 Like
3

Thanks for your answer . I really appreciate it.

It was not appearing for me. It seems i pasted the elements at wrong place on liquid template file, so they were appearing while ordering but not being recognized as additional fields and not propagating for checkout and order. I move one of them as described on tutorial (just before type=‘submit’ line) and worked.

Placed in a previous section, and seems they were considered on html but ignored as additional fields

Will move the other ones to proper place.

Thanks !!

4

See step to get additional data of the product in order
Step 1
go to Shopify Admin Panel click on order then click on All orders
https://prnt.sc/228u2yt
Step 2
Click on any order
Step 3 here you can see all additional information
https://prnt.sc/228u9u7

5

I am having this same problem, is there any way you can message me the tutorial you watched so ill know where to put the coding if mines in the wrong place, thank you

6

Did you figure it out?