Sorry if I wasn’t clear—that’s exactly what happened. I just need to know how I can edit that information after the gift card has been purchased.
Topic summary
Issue: A merchant enabled recipient details for gift cards, but a buyer missed the “Send as gift” checkbox and couldn’t add recipient info or a personalized note after purchase.
Attempts: The merchant tried editing the gift card in admin and considered deactivating/reissuing, but found no way to add recipient info or a note post-purchase.
Clarification: Another participant suggested the buyer likely didn’t select the gift option; the merchant confirmed this was the case.
Current status: Shopify does not currently support editing gift card recipient information or messages after the order is completed.
Workaround: Have the customer forward the received gift card email to the intended recipient and type a message in the forwarded email above the gift card image. Alternatively, cancel and repurchase with the gift option selected.
Resolution: No feature-based solution available; discussion ends with a workaround and no timeline indicated for Shopify to add this functionality.