How to add a new bank account and verify identity?

Technical Q&A
1

I am having issues with verifying my old bank account although I put out the correct information. Is there a number to call to verify my identity?

2

Hey, @KwakuP .

Thanks for posting this question. I understand that you’re hoping to update your banking information. No worries, we can get this sorted out together!

To ensure that I’m on the same page, are you hoping to update your banking information for your payouts? If so, are you getting an error message when verifying your old bank information? Please make sure you follow these guidelines if this is the case:

04-23-5932-38527
04-23-5932-38527586×495 50.6 KB

If you are still getting an error, it may be worth contacting your bank to verify these details. If you have already done so, and are still getting an error, we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Let me know if that works for you! In the meantime, I’d love to hear more about your business. How has everything been going?

Talk soon,

3

Thank you Luna for the assistance. I have followed all the steps you mentioned so far, a few times. But still there is an error. The problem may be that I no longer have that old savings account. Is there a way to editing with the new account since I no longer have that account number?

4

Hey, @KwakuP .

Thanks for getting back to me with that additional context. Since you no longer have access to the savings account number, our support team will need to help you update the information. It certainly is possible. You will just need to submit a request through the Help Center so that we can first authenticate your account to proceed. They will be more than happy to help with this.

Let me know if you have any other questions!

All the best,

5

HI Luna I am not sure what command to follow after I log in to my account from help center. What are the step please?. I do not see an option for my case.

6

Hey, @KwakuP .

I’m happy to help! Once you log in to the Help Center you can ‘Ask about a topic’ (for example: ‘bank account update’), scroll down to ‘Get support’, click Continue, and you will see the option to contact our support team using your preferred method. For example: click here.

Let me know if that helps.

Best,

7

Hey, @KwakuP .

Just checking in here. Were you able to submit a request through our Help Center? If there is anything else I can do to help, please let me know.

Best,

8

Thank you Luna. I spoke for an agent on phone and I am waiting to receive information on it regarding the next step.

9

Hi Luna

Thank you for checking back with me. I have been in touch with them and have uploaded information for verification purposes. I am waiting to hear back from them after they review my information.

10

Hi, @KwakuP .

Thanks for getting back to me. I’m happy to hear that your bank information is going to be updated. Please don’t hesitate to reach back out if you have any questions.

All the best,