I sell homemade dog biscuits. I want to add an optional text box at checkout that customers can add the dog’s name that the treats will be going to. How do I do this?
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Hey @morganwincheski .
Thanks for reaching out.
This is something we see requested quite often but unfortunately, there isn’t actually the ability to edit the code for the checkout unless you are on the Shopify Plus plan. The primary reasons behind not being able to edit the checkout CSS are around security, responsiveness, and maintaining PCI compliance. If we had customized checkouts, any updates or improvements that we wanted to make would have to be made on a store-by-store basis. As you can imagine, this would take a very long time! It would also make the customer suffer if the checkout was then glitchy/not updated correctly.
We still allow you to customize your checkout style, such as changing the colours and adding a banner to the top of the checkout page. However, ultimately these systems are in place with the primary focus of making our platform more secure for you and your customers. We hope you understand that it’s with your best interest at heart.
One thing I can do is send your request up to our development team for you. At Shopify, we pride ourselves on the continued growth and development of our platform, and we are only able to strive towards this goal with feedback and comments from merchants just like you. There is never a guarantee that a request will get a Green Light, or make it to a product launch, but we always appreciate merchants reaching out with any suggestion.
Alternatively, you can enable order notes on your cart page to allow your customers to type in their dogs names for you to view once the order has been successfully purchased. You can also add a third-party application to assist you with capturing a custom message from your customers, as for example - Infinite Options is a great app to use!
If you would prefer not to use an app, you can attempt to add the coding into the theme itself as shown in this guide. With that being said, we do have Shopify Experts that you can reach out to if you are interested in hiring an individual to create the custom text box for your online store.
Let me know if you have any additional questions.
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do you have Shopify plus plan? bcz checkout page is required this otherwise you have shown this cart page note its easy for you
I was able to add the note box at checkout. Just had to click the box for it.
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do you need cart page or check our page?