How to add mailto: to button in Craft theme?

Technical Q&A
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Topic summary

  • Issue in a Shopify store (Craft theme): a button meant to open the user’s email client via a mailto: link instead opens a blank page.

  • The goal is to let visitors click the button to compose an email directly, avoiding copying the address or manually opening their mail app.

  • Initial attempt: setting the button to mailto:(email) did not work as expected.

  • Next step requested: provide the store URL and show the specific button for inspection.

  • Update: the contact page URL and storefront password were shared to enable access and troubleshooting.

  • No code snippets, screenshots, or theme settings were provided yet.

  • Status: unresolved and awaiting further investigation to determine the correct way to implement a mailto link on the Craft theme button.

Summarized with AI on January 14. AI used: gpt-5.
1

Hi :slightly_smiling_face: I have this button in my online store that I want to link to my email (so that people can send an email to me directly, without having them to copy my email address and open up their e-mail app), but I just can’t figure out how. Adding the mailto:(email) to the button doesn’t seem to do the trick, it just opens up a blank page…

2

Hi @snntng

Could you drop your store link and show me that button?

3

https://besuhome.nl/pages/contact this is the page with the button.
Password is bobenwim